What if you, in a user-friendly way, could collect customer feedback on purchases made in stores? And what if that feature in return made customers feel more empowered? Let us introduce in-app customer ratings.
In-app customer ratings is a feature that allows your customers to rate each of their purchases made in a store. The survey is placed on each receipt a customer receives after a transaction is completed. This receipt is posted in the main feed.
The customer can give a simple numeric rating of a shopping experience, and written feedback can also be submitted if customers wish to elaborate on their rating. The feature further enables push-surveys that may contain questions related to Net Promoter Score (NPS) or any other type of question.
The collected data is visualized in customizable dash boards. That allows managers to track the current performance of their store and compare themselves to other stores based on different segmentation levels.
The goal of the written feedback is to give managers a tool to quickly deal with customer issues in the run up. This feature might possibly disclose unseen business opportunities proposed by your own customers.