Career

Software Support Engineer

Do you want great colleagues, the latest technologies and exciting challenges?

In Lobyco we have created the customer loyalty and sales platform for the future across the global retail industry. Our app solution enables retailers to move from omni channel marketing to individually tailored communication and sales. We make the shopping experience better and more fun. 2,5 million Danes have our solution as a natural part of everyday life and the app is also active with customers in other markets such as Greenland, Iceland and Romania.

When joining our growing development team in Bucharest, you can look forward to being part of an exciting start-up environment. As we are owned by Coop (Denmark’s leading consumer goods retailer), solid funding is in place on our quest towards transforming the worlds retail industry.

 

Support solutions that are a natural part of everyday life for your family and friends

You will be part of the support and operations team that delivers Service, Support, Application Maintenance, DevOps tasks and User Management to external and internal customers.

You can be part of the team and support the solutions that are used by your whole family every day. Your primary tasks will be to:

  • Attend daily standup
  • Answering calls and tickets from internal and external customers. And solve or dispatch these.
  • Ensure that all customer queries or requests are logged, managed, followed up, and closed as per the internal and customer-specific SLA’s.
  • Solving Operational, DevOps and Application Maintenance tasks in Azure environment.
  • Solving Access Management tasks within O365 and Azure environment.
  • Handling Incidents
  • Perform a thorough analysis of tickets before escalating to level
  • Preparing SLA reports.
  • Improving, and documenting ITIL processes
  • Provide feedback to Product Teams on support trends, issues, and any item impacting customer satisfaction.

Our teams are distributed across our development centres in Ukraine, Poland, Denmark and Romania making collaboration via Teams is a natural part of everyday life.

As you will join a Danish company, you can look forward to Scandinavian Leadership style which in its essence is collaboration based on respect, trust and empowerment. We don’t care who’s got the most stripes on the shoulder. The best idea wins, and if it comes from the youngest and newest team member it’s just great. We leave nobody behind/alone and deliver together to do great stuff.

 

2+ years’ experience from support or Application Maintenance

To succeed in Lobyco you will need a positive and open minded, collaborative mindset. We are a TEAM. As part of this, it’s must be natural to you to “say what you do, and do as you say”. If you have a problem, you raise the flag in due time, and together we find a solution. However, as Support Engineer, you must be able to plan, prioritise and multi-task during high-stress situations as well. Additionally, your CV comprises:

  • 2+ years of experience within support and/or Application Maintenance
  • Previous experience in a customer service role is desirable.
  • Strong analytical and problem-solving skills
  • Experience within ITIL processes
  • Experience with working on tickets in an ITSM system
  • Motivation for working in a distributed setup
  • Very good English skills, written and spoken
  • Service minded approach

Contact and application

Please apply by forwarding your CV to ro@lobyco.com.

If you have any questions, you are very welcome to contact HR Consultant, Anne Torp Nielsen at +45 28 35 66 37 / Anne.nielsen@Lobyco.com or hiring manager Thomas Hennecke at +45 2830 9172  / Thomas.hennecke@lobyco.com

We are looking forward to receiving your application.

 

The Lobyco platform is a global first mover solution that helps retailers drive customers to retail stores, build customer loyalty and increase customer value. A powerful yet simple to use white-label solution that will help create a seamless shopping experience between physical stores and digital channels. Behind Lobyco is Coop – Denmark’s leading consumer goods retailer with more than 1.200 stores across Denmark. That is why we say that our solution is for retailers by retailers. We are 180 colleagues at our offices in Denmark, Ukraine and Romania. Learn more at lobyco.com